Global Resources assists organizations with utilizing the cloud. The traditional belief was cloud-based web tools were used mostly by large corporations, and that these tools were costly and their capabilities are too expensive to be efficiently utilized by small and medium-size businesses. However, although cloud technology is often associated with large-scale, enterprise usage, it doesn’t mean small business should avoid it.
With the many web-based cloud options available today, it is extremely easy to adopt and can be seamlessly integrated into a technology portfolio to increase efficiencies of key business tasks such as client engagement, workflow and day-to-day operations.
For those who are still unsure about the cloud, the experts at Global Resources LLC have factors you should consider:
More to the cloud than file sharing - Email and file sharing is a common practice of the cloud but other functions, such as calendar and client management, are not as commonly used by small business management. Online calendar, online scheduling and online CRMs have efficiencies beyond the standard cloud benefits. As with any cloud application they are always available, backed up and have zero maintenance for the business. But they also offer a unique value, as they can actually connect to your website, social networks and email, offering a seamless flow of client information between your customer-facing assets and your internal tools.
Customers can also benefit from the cloud - One of the greatest impacts of leveraging the cloud that is often missed is the huge improvements in customer service. As customers today want services 24/7 from anywhere, on any device, the cloud has the capacity to turn average customer service into exceptional customer service. The cloud by nature is available 24/7, creating an on-demand repository of every action and transaction between the business and the client. Cloud business applications have the capacity to offer personalized, self-service portal for clients –making the business available for its clients 24/7.
The Cloud has more benefits when used with mobile- Mobility today means more devices, more locations and more apps that improve productivity, collaboration and your overall business. And this shift in mobility is paying off with 70 percent of firms saying mobility is improving customer service. But the great power of mobility truly shines when married to great cloud solutions. As an example, the cloud CRM can be programmed to deliver automated email or mobile notifications for customer inquiries or notify the business team member when it’s time to follow-up. On the other end, an online calendar and scheduling automation solution will remind clients of upcoming appointments via email or text messages, eliminating the need for a phone call reminder.
To learn more and / or to schedule your complimentary appointment with the business experts at Global Resources LLC, call us at 855-338-0266.
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